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Call Toll Free: To view customer & independent 3rd party feedback about the Medstore International online pharmacy service click on the logos below
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Below we have outlined some common questions. If you cannot find an answer to your question below, please don't hesitate to Contact Us. Question areas:
Q. How do I place an order? A. Ordering ONLINE - it's as easy as 1-2-3
NB: At the end of the ordering process a ‘Thank You’ screen indicating you have completed your order will be displayed showing your order number. A. Ordering by Fax
A. Ordering by Phone
Your order will be completed in two business days after we have received all the required information. Delays occur if we have to verify your prescription, query payment details supplied, or if we are required to adjust your order because you have ordered more than a three month (100 day) supply, or if you are ordering something different than your prescription indicates. Expect your package within 10-12 days. If your order has not arrived within 20 days please contact us. If you have not received your order within 20 days of shipment you have the option of either getting your medications re-shipped to you or receiving a refund of the amount charged for your order. Q. How do I refill an order? A. To refill an order simply call, fax or email Medstore International, quote your previous order number and request that a refill be shipped. Be sure to include your full name, last order number and phone number when ordering refills by phone or fax or email. Contact numbers:Call Toll Free: 1-866-755-1782 or 1-800-420-8226 Fax Toll Free: 1-800-420-8226 Q: Do I have to supply a new order form to order again when my refills have run out? A: No. You only need to fill in an order form once a year or if you have a change in your medical circumstances or prescription information. Q: How long will my order take to refill? A: Refills can take up to 10-12 days for delivery. PRESCRIPTION REQUIREMENTSQ. Do I need a prescription to buy your prescription products? A. Yes – Medstore International requires you to have a prescription before our licensed pharmacy can send you the products listed on this site.
Q: Where do I Fax my prescription? A: Fax your prescription to: Fax Toll Free: 1-800-420-8226 Q: Do I need a prescription to buy your OTC products? A: No - a prescription is not required for OTC products. Q: Is there a limit to the quantity I can order? A: Yes - Purchase of three months (100 days) supply is the maximum that can be ordered at any one time for any one product. If your prescription is for more than this then you can purchase those as refills when you want to. You do not have to wait three months before ordering your next three month supply. Q: Should I include my prescription with my order form? A: Yes. When faxing in order forms and prescriptions, they should be faxed together. We cannot process or ship the order if one arrives without the other. Q: Does my doctor need to know I am ordering from Medstore International? A: No, however one of our pharmacist suppliers may need to phone your doctor for further information or clarification. Q: Is it possible for my doctor to fill in and send/fax in the order form and prescriptions for me? A: Yes, your doctor can send in your order form and prescriptions if you wish, or you can do this yourself. Q: Is it possible to supply all of the information required to get my first order through the website? A: Yes and no. You can supply all of the information required online, in the order form. However you will still be required to fax or email in your prescription(s) before we can ship your order. Please ensure that the writing is clear and legible. This will help avoid delays in the processing and dispatch of your order. Q: Are online prescriptions available from Medstore International? A: No! It is not advisable to purchase products from online pharmacies that offer online prescriptions. We do not offer online prescriptions. Q. Are the product prices shown on Medstore International in US Dollars? A. Yes. All product prices shown on Medstore International are in US Dollars. Q. Are there any additional costs when ordering from Medstore International? A. No. All prescription review and dispensing costs are covered in the price of the product. The price you pay will be the price of the product ordered and the US$9.50 freight charge per order. Q: Can I use my American insurance plan? A: Unfortunately foreign insurance plans cannot be accepted. However, an invoice for your order can be provided that may help you with a claim from your insurance company. Q: What payment options do I have? A: Visa, Mastercard and AMEX are all accepted for payment. Q: Do customers receive a bill along with orders and what will be listed on the bill? A: Yes, you will receive an automatic invoice as an order confirmation when you place your order. The order confirmation is included with your order when it is shipped and will show the products ordered. Q: Are all Medstore International products less expensive than elsewhere? A: Discount prescription medicines are usually less expensive from Medstore International. Q. Do you provide a Delivery Guarantee? A. Yes - Delivery Guaranteed - or your Money Back provided the delivery details you supplied when ordering were correct. If your order does not arrive by day 20 after shipment your order will be resent at our cost or the amount charged for your order will be refunded. Q: What are the shipping charges? For ALL orders with a total goods value of over US$200, SHIPPING will be FREE. For orders with a Total Goods value less than US$200, including orders for multiple products, there is a standard $9.50 delivery charge. Q: How long will my order take? A: Delivery time varies depending on destination and the postal service load at the time. The standard time for delivery to customers is between 10 and 12 days. Some customers have reported receiving orders in 5-6 days while for others (very few) it has taken up to 20 days. Delivery times can be unpredictably delayed by customs. It is advisable to order 30 days in advance to ensure you receive your medicines when you need them. Q: How are items delivered? A: We advise customers in North America and Europe that orders will take approximately 10-14 days to reach them. However this does depend on which part of their country the order is going. Some customers there have reported receiving orders in 5-6 days while for others (very few) it has taken 20 days. Orders are shipped via International Registered Mail™ which provides assurance of delivery. If you need information about the status of your delivery simply contact us. Q: Can my family member's order be combined in the same package to help me save on the freight charge? A: Yes. Members of the same household can combine products ordered in the same package for one shipping charge of $9.50. To have packages shipped together please email us instructions immediately after placing your order informing us of the order numbers to be shipped together. We will then make the necessary adjustment to your charges. Q: What if my order does not arrive? A: The risk of orders getting lost in the international mail system is very low (less than 1%). We'll reimburse you in full or resend the order in the unlikely event that your shipment fails to reach you. This applies if your order does not reach you within 20 days of being dispatched. Q: Can I return prescription products? A: Because of the nature of prescription products they cannot be reused once they have been out of the care of the dispensing pharmacist. However, if you are dissatisfied with the products you receive or with the service we provide, we will give you a full refund. Q: What if I can't find the product I'm looking for? A: There may be a number of reasons the discount prescriptions you require may not be listed on our site. For example, the product name may be different to the name you're using. Please contact us by email if you can't find what you're after. We will reply to let you know if we can supply the prescription medication and give you the price. Click Here to contact us by email. Q: What Prescription medicines do you have available? A: We can supply any prescription medicine that's available at our supplying pharmacy providing it's not narcotic or habit-forming. For example, you won't find Tylenol #3 or Valium on our site as importation of any narcotic, habit forming or controlled substance is not permitted by the FDA. Q: Why are some of your product names different and why do they look different to what I usually buy? A: Sometimes the same multinational pharmaceutical company will sell the same medicine under a different brand name in different countries. This may be to appeal to local market preferences and culture. An example of this is the product Losec, which is named Prilosec in the U.S. Some companies have many manufacturing facilities throughout the world, and each facility may produce the same product with variations in appearance to the others. Sometimes the company that discovers a product will license it to different companies to market in different countries. Q: Are generic drugs as safe and effective as brand drugs? A: The Medstore International pharmacy sources high quality generic products only from pharmaceutical manufacturers that comply with strict international regulatory standards. Quality control on the production of generic products and brand name products is the same. Q: Can I decide to have only brand-name products? A: Yes. The choice is yours by the product selection you make. You are able to maximize your savings by ordering generic products. Q: Is there a limit to how much I can order? A: Customers can purchase a maximum of three months (100 days) personal supply of each of our prescription products. If your physician writes a prescription for more than a 3-month supply (100 days) then we can fill those as refills when you wish. It is not necessary to wait three months before ordering your next three month supply. Q: Can I get any product I need from Medstore International? A: The Medstore International pharmacy has most, but not all prescription drugs. Q: Can you guarantee the quality of the products shipped? A: Yes - All medicines listed on Medstore International are shipped from registered pharmacies that we have chosen to work with because of their proven reliability, quality and safety. All products supplied through the Medstore International pharmacies are manufactured according to robust internationally accepted quality standards. Q: Where do your drugs come from? A: Our products are sourced from a reputable, well-established licensed pharmacies located in different countries around the world. All products supplied comply with robust, international manufacturing standards. Q: How can you reassure me that your site is secure and safe? A: Pharmacy Checker has rated Medstore International with the maximum 5 star rating. Q: How does your site offer cheaper drugs? A: Medstore International works in partnership with reputable, well-established, licensed pharmacies to provide you with significant savings. Medstore International pharmacies source products from countries where the government regulates the price of medicines through funding agencies. These agencies negotiate the price for manufactured and imported drugs with pharmaceutical companies resulting in reduced prices. The exchange rate for people importing goods from international sources can further enhance savings. The result is discount international drugs. Q: How much cheaper are your products? A: Of course the price difference will vary from product to product and country to country. However, Medstore International can offer you significant savings on the same products that you'd buy from your local drug store or Pharmacist while maintaining quality and safety. Q: Can you give me advice on my medication? A: No - If you're in any doubt about the product you're considering purchasing, we strongly recommend that you seek the advice of a suitably qualified medical professional. A prescription will need to be faxed to 1-800-420-8226 before your order can be shipped Q: Can Medstore International pharmacies accept my insurance for the products I order? A: Your automatic invoice - order confirmation received after placing your order is considered an official invoice for your insurance. Your insurance company may or may not accept our invoice. You should check with your plan administrator in advance to see if they will accept our invoices. Q: How can I contact you? A: Either contact us by email at: enquiries@medstoreinternational.com or Q: Is it legal to buy medicines online? A: The answer to this question can be broken into two parts. The PURCHASE of drugs is governed by the country where the purchase is made, and in our case it's entirely legal for you to purchase from our suppliers country if you have the correct prescription, no matter where you're from. The other issue is whether it's legal for you to IMPORT AND USE the drugs in your country. The laws for this vary from country to country, and we advise you to check your country's legislation. Q: Are my payment information, personal information and prescription details kept confidential? A: All information you supply is treated as confidential and will only be seen by those who are responsible for the processing and dispatch of your order. Your personal details are stored in our secure database, and will not be shared with anyone or used for any purposes other than ordering and contacting you. Didn't find the answer? Please feel free to email us any question or comment you may have : enquiries@medstoreinternational.com
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